Klarna Terms & Conditions

Pay in 3 instalments

 

The following Terms apply between Klarna Bank AB (publ) (“Klarna”, “we” or “us”) and you who has made a purchase and want a smoooth payment experience. If you choose this payment option you agree to these Terms.

This is a payment option you can choose to part pay your purchases by dividing the cost into 3 payments without any interest, fees or charges using a credit or debit card. However, the issuer of your card may charge interest or other fees under the terms of your card agreement.

 

How do I Pay in 3 instalments?

Provide your card details in order to complete your purchase. The first payment is taken from your card at the time the merchant confirms your order. The two remaining payments will also be taken from your card 30 and 60 days after the first payment is taken. We will tell you the due dates via electronic communication and they are viewable in the Klarna application.

 

You give us the authority to take the two remaining payments from your card on the due dates. In the event the merchant does not charge for your entire order at the same time, we will create a different Pay in 3 instalments plan for each merchant charge. Each of these order parts will have its own due date depending on when the merchant confirms that part of your order. This situation may be common where a merchant does not ship all the items from your order at the same time.

 

You will maintain an adequate credit balance on your card to allow for payments to be taken on the due dates. It is important you ensure enough funds are available to complete your payment on the due date. If you fail to make a payment you will be in default, and may be unable to use the service in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total.

 

What do I need to know?

You must be 18 years old.

 

The card is valid (i.e. has not expired) and issued to you, and you have sufficient funds on the card.

 

It is at our discretion whether we offer you this payment option. We may limit the types of cards we accept at our discretion. If a type of card is not accepted you will be notified before the purchase is completed. Most valid credit and debit cards that are not scheduled to expire in the near future are accepted. We do not accept prepaid cards. If we accept a card we will authorise the card for 1/3 of the order total at point of purchase. This amount will not be charged until the merchant confirms the order, but your card issuer may restrict your access to the authorised amount while pending. If we, for any reason, would be unable to charge the first instalment from your card, we will notify you about this and conduct a maximum of two (2) retries in order to try to collect the funds. You will be notified in good time in writing about the payment failure and when the retries will be scheduled so you’ll have enough time to make sure that you have sufficient funds on your card. If we were unable to withdraw funds after the two (2) retries, the missed payment will be rolled over to the second instalment. You can update the card linked to your purchase for payment at any time prior to your due date in the Klarna application and, where changed, we shall attempt to collect from this new card information. 

 

We may carry out a limited credit search on you at a credit reference agency. This search will not affect your credit score or your chances of obtaining a credit in future. If we do not carry out a limited credit search we will validate your card and request authorisation from your card issuer. In this case there will be no entry shown on your credit file for these payments.

 

If we are not able to take the second instalment from your card on the due date we will provide you a courtesy slack period of a few days so that you can update your payment method or ensure enough funds are available on your selected card. If we are not able to take the second instalment during this period we will make two (2) more retries before rolling over the unpaid amount to the next and final instalment. If we are unable to take the outstanding amount on the third instalment, we will follow the same procedure as listed above with two (2) retries and thereafter, if payment is not successful, we may invoice you the remaining amount or follow our debt collection procedures. Please note that Klarna will notify you in writing prior to any withdrawals are taken from your registered card, if a payment fails, if an instalment amount is rolled over to the next scheduled due date and if the debt is handed over to an external debt collection agency.

 

If your card is cancelled you will immediately pay us all the remaining payments when we ask you to. If your card details change between your initial purchase and final payment, you agree to notify Klarna of your updated card information. Klarna will provide you an online method to provide these updates. If you fail to provide updated information, you authorize Klarna to obtain the updated details from your card issuer, if available. 

 

You authorize us to store your card details on our systems. We will use this information to authorize future payments under these Terms. Unless you opt out, we may also use this information to conveniently prefill your card details for future purchases. You may manage your cards and details online. In the event Klarna obtains updated card information from your card issuer, you agree that we may store this updated information on our system.

 

You can pay any remaining payments at any time and we will not charge you for doing so.

 

If you cancel your purchase we will cancel any remaining payments and pay back to your card any amounts we have taken. Any part returns or refunds credited to your purchase will reduce your outstanding balance, but do not count as payments. You will need to continue to make your previously disclosed payments at scheduled due dates until your balance is paid in full.

 

Our Use of Your Personal Data

Klarna processes your personal data in order to carry out our obligations in this agreement and for the additional purposes set out in our Privacy Notice. The Privacy Notice is available here, and on our website, and by using Klarna’s services you confirm that you have read this Notice. We process your personal data for example to identify you and perform customer analysis, credit assessments, marketing, and business development. We may also transfer your data to selected partners (such as credit reference bureaus), which may be established outside of the EU/EEA. In the Privacy Notice there is more information about our data sharing, your rights in regards to your data, how you may contact us with questions, or submit a complaint to an authority.

 

Complaints

For any complaints against us, the information provided on our website apply. Complaints in relation to Klarna can also be submitted in writing or orally to Klarna’s dispute resolution department through the contact form on Klarna’s website at www.klarna.com, via https://www.klarna.com/customer-service/customer-service-mail-form or via postal mail with the keyword “Complaint” to Klarna’s registered address. If Klarna is unable to resolve a complaint, You may refer Your complaint to the Swedish National Board for Consumer Disputes (ARN) at Allmänna reklamationsnämnden, Post box 174, 101 23 Stockholm, Sweden. Klarna will participate in such proceedings and is obliged to do so under applicable law. Information on access requirements can be found on ARN’s website: http://www.arn.se. You can submit your dispute in any official language of the European Union via the ODR-platform provided by the European Commission. The dispute will then be forwarded to ARN. You can find the ODR platform here: https://ec.europa.eu/consumers/odr/.

 

Assignment 

You may not transfer or assign any rights or obligations you have under these Terms without our prior written consent. We have the right to transfer or assign these terms or any right or obligation under these Terms at any time without your consent, provided that such transfer does not alter your rights and obligations under these Terms to your detriment.

 

Klarna

Klarna Bank AB (publ) is incorporated under Swedish law and is registered with the Swedish Companies Registration Office. Its organisation number is 556737-0431. Klarna Bank AB (publ) is authorised to provide financial services by Finansinspektionen (the Swedish Financial Supervisory Authority).

For further information about Klarna, go to: https://www.klarna.com/uk/

Download this information.

 

Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, org nr: 556737-0431

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